TraceVid privacy summary

TraceVid is a local-first desktop product for searching creator video archives. The public website at trace-vid.com is used for downloads, account access, billing, and support workflows.

Account pages on the website can process email addresses, password submissions, billing state, and account recovery requests. Those requests connect to api.trace-vid.com for authentication and account APIs.

The product promise is local-first archive control: original source files stay in your own folders or mounted storage. Some AI-assisted product features can still call remote services when you choose to run those workflows.

Support requests can be sent to support@trace-vid.com or through the website feedback page. Account and billing issues should include enough context for us to investigate, but you should avoid sending unnecessary secrets in plain text.